Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers
| Author(s): |
Juan de Oña
Rocío de Oña Laura Eboli Gabriella Mazzulla |
|---|---|
| Medium: | journal article |
| Language(s): | English |
| Published in: | International Journal of Sustainable Transportation, April 2015, n. 8, v. 9 |
| Page(s): | 612-626 |
| DOI: | 10.1080/15568318.2013.849318 |
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10547262 - Published on:
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19/02/2021
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