Success Evaluation Index Model for Running Healthcare Projects in Hong Kong: A Delphi Approach

Hospital projects or healthcare projects (HPs) are major contributors of greenhouse gas emissions, high energy consumption, and environmental pollution. These problems serve as a clarion call for the development of a standardized list of metrics that define the triple bottom line of sustainability performance, track sustainability progress, and allow for essential comparisons or benchmarking of HPs. Through a comprehensive literature review, a Delphi survey with experts, and a fuzzy synthetic evaluation, the ten most suitable key performance indicators (KPIs) were identified, categorized, and modeled into a normalized HP success index (HPSI). The HPSI comprises relatively weighted (in brackets) KPI categories, namely, ‘project prosecution performance’ (0.287), ‘project purpose performance’ (0.353), and ‘project people performance’ (0.360), for evaluating and comparing success levels of HPs. The HPSI provides understanding on the relative contribution levels of the standardized KPIs to achieve predictable life cycle success levels of HPs. Ultimately, it can be used by policymakers and practitioners to inform life cycle decision-making (e.g., resource/effort allocation toward important contributors to success) in HPs. Future studies should seek to develop a computerized HPSI system, by adding quantitative indicators and ranges of KPIs to current findings, to objectively and practically assess, monitor, benchmark, and improve HP success across the life cycle.

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