0
  • DE
  • EN
  • FR
  • International Database and Gallery of Structures

Advertisement

The role of purchasing in raising the maturity of smart maintenance management

Author(s): ORCID
ORCID
ORCID
Medium: journal article
Language(s): English
Published in: Built Environment Project and Asset Management, , n. 2, v. 13
Page(s): 324-340
DOI: 10.1108/bepam-01-2022-0004
Abstract: Purpose

The aim of this study is to provide insights into how the purchasing function can increase the maturity of smart maintenance management (SMM) in construction clients by (1) assessing current SMM maturity and (2) developing an adapted service triad for purchasing's meaningful involvement in SMM.

Design/methodology/approach

A multiple case research design was used, and data were collected from four higher education institutes in the Netherlands through an assessment of their current SMM maturity. Coding and a cross-case analysis were used to qualitatively analyze the data to identify roles and value chain integration factors as intermediate steps in adapting the service triad to a service hexad.

Findings

Within construction client organizations, collaboration between maintenance management, project management and ICT services requires improvement. The proposed service hexad redefines the client's SMM roles with the aim of improving collaboration. The authors discuss how this enables a transition to higher levels of SMM maturity.

Research limitations/implications

The findings were derived from a particular class of construction clients: higher education institutes that operate owner-occupied properties. Although the service hexad could be adapted, to owner-occupied multi-user properties, further research is necessary to assess its relevance for investor-owned properties.

Practical implications

Implementing the service hexad provides construction clients with a stronger position in supply networks. It clarifies the briefing process in construction management and emphasizes the data supply responsibilities of construction management professionals.

Originality/value

The study draws on the service triads and meaningful involvement concepts from the purchasing literature and applies them to SMM.

Structurae cannot make the full text of this publication available at this time. The full text can be accessed through the publisher via the DOI: 10.1108/bepam-01-2022-0004.
  • About this
    data sheet
  • Reference-ID
    10713423
  • Published on:
    21/03/2023
  • Last updated on:
    21/03/2023
 
Structurae cooperates with
International Association for Bridge and Structural Engineering (IABSE)
e-mosty Magazine
e-BrIM Magazine