Erfolgsorientiertes Wissensmanagement für General- und Totalunternehmen

Two major stumbling blocks preventing a broader level of acceptance and application of knowledge management in construction companies proved to be the unique character of each building project, and the lack of any practical tools for a company to use to pinpoint the knowledge that was of value to the said company and to identify the real benefit to be gained from systematically nurturing this knowledge. For this reason, the Institute for Construction Engineering and Management (Swiss Federal Institute of Technology, Zurich) has developed a model approach for a project-oriented and cluster-oriented knowledge management process that focuses on these requirements and, as such, should make it possible to incorporate knowledge management into companies’ everyday business. By doing so, these companies should be put in a position where they can exploit further potential for improvement when rendering their services and, in consequence, ultimately increase their competitive strength.