A data-driven customer complaint management model for residential building companies
| Author(s): |
Jordana Bazzan
(Postgraduate Program in Civil Engineering: Construction and Infrastructure, Universidade Federal do Rio Grande do Sul, Porto Alegre, Brazil)
Márcia Echeveste
(Postgraduate Program in Industrial Engineering, Universidade Federal do Rio Grande do Sul, Porto Alegre, Brazil)
Carlos Torres Formoso
(Postgraduate Program in Civil Engineering: Construction and Infrastructure, Universidade Federal do Rio Grande do Sul, Porto Alegre, Brazil)
Jardel de Souza Kowalski (Cyrela Goldsztein Company, Porto Alegre, Brazil) |
|---|---|
| Medium: | journal article |
| Language(s): | English |
| Published in: | Architectural Engineering and Design Management, November 2024, n. 6, v. 20 |
| Page(s): | 1-22 |
| DOI: | 10.1080/17452007.2024.2306847 |
- About this
data sheet - Reference-ID
10759989 - Published on:
23/03/2024 - Last updated on:
27/01/2025
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