Conceptualizing the identification of critical success factors for heritage building maintenance management (HBMM)

Heritage building maintenance management (HBMM), which has been recognized as a tool to enhance sustainability, enables the preservation of past legacies for future generations. HBMM is also known for reducing the intensity of climate change and preserving embodied energy through adaptive reuse and conservation. To this end, facility management (FM) – a multidisciplinary approach toward achieving the functionality of the built environment – has been increasingly applied. However, the absence of clearly identified critical success factors (CSFs) and a systematic framework for identifying the CSFs for effective performance measurement of HBMM remains a salient problem. Intended to bridge this gap, this study aims at developing a framework for identifying the CSFs for HBMM. Conducted at the beginning of the study was a review of relevant literature in the domains of HBMM and FM. Afterward, a conceptual framework was developed by integrating different levels (strategic, tactical, and operational) of FM concepts and useful building performance measurement tools, thus resulting in a guide for identifying CSFs to meet the objectives of HBMM stakeholders. This study’s outcome helps practitioners identify relevant CSFs for achieving organizational maintenance goals and contributes to the existing knowledge about the management of heritage buildings. It can also serve as a basis for future studies that assess the significance of the identified CSFs in HBMM.