A study on the arrival process of lift passengers in a multi-storey office building

This article presents a study on the process of how passengers arrive at lift lobbies to travel to their destinations. Earlier studies suggest that passengers arrive at the lift lobbies individually with exponentially distributed inter-arrival times, that is, according to a Poisson process. This study was carried out in a multi-storey office building. The data was collected using a questionnaire, digital video recordings and the lift monitoring system. The results show that, in the studied building, passengers arrive in batches whose size varies with the time of day and the floor utilization. In addition, the batch arrivals follow a time-inhomogeneous Poisson process with piecewise constant arrival rates.

Practical applications: This article contributes to the basic understanding of passenger behaviour, and how people move around in buildings and arrive at the lift lobbies. It is proposed that the model for the passenger arrival process should take into account that passengers do not always arrive individually but also in batches. The passenger arrival process affects the design of elevators. It will also affect the passenger generation in building traffic simulations.