Evaluating Smart Home Services and Items: A Living Lab User Experience Study

South Korea is expected to become a super-aged society by 2025, when more than 20% of its population will be aged 65 and over. One possible solution for minimizing the socioeconomic burden posed by this aging trend is smart home technology, which can be used to support older adults’ daily routines. In this study, the aim is to suggest the direction of development on smart home technology and products to enhance our understanding of service and item needs for the optimal commercialization of smart homes for users. A living lab was set up to research the experience of using smart home technology in real environments. To obtain intuitive and specific evaluations, visitors of varying ages tested each item and living space and responded to a five-point scale questionnaire on importance (recognition) and performance (satisfaction). The recognition and satisfaction for each smart home item or service were then evaluated using basic statistical analysis, importance–performance analysis, and factor analysis using SPSS. It was determined that the importance and performance evaluations of smart home services and items differed by age group. The scores for the two categories exhibited evident similarities in the older adult group. More similarities were found in the evaluation of performance than importance across age groups. The results show that different age groups agree that the development of services/items that can constantly and automatically check residents’ health status should be prioritized.

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