Corrective and Preventive Action Plan (CAPA) for Disputes in Construction Projects: A Norwegian Perspective

The consensus in the Norwegian construction industry is that the projects are characterized by conflicts. Because unresolved disputes that reach courts take time and resources to be solved, this leads to lost productivity and high costs for all stakeholders. Of the root causes of conflicts identified previously, tender specification and contract understanding were the most significant issues. To expand on previous findings, a qualitative analysis of 58 formal, semi-structured interviews was conducted to determine whether personal characteristics and types of contracts presented conflicts. Interviews were conducted with contractors, public clients, consultants, academics, and lawyers. Data were analyzed using NVIVO 12.0 following specific relevant themes and thematic maps. Corrective and preventive actions included the development of a new method to produce better-prepared tender documents, knowledge building in contract management, training to ensure better communication and dialogue between client and contractor, trust-building, dispute resolution along the way, and avoid awarding contracts at the lowest price or the use of a hybrid model. Improved routines may drive costs down, and cooperation and new forms of tendering and contracting could be the key to prevent and minimize disputes in Norway.

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