Post covid-19 public space adaption: a case study of building entrances in Jakarta

Recently, all public facilities in Jakarta have been affected by the Covid-19 pandemic; offices and retailers are closing their stores since the beginning of the outbreak, but the other facilities such as airports, train stations, and hospitals are still open while following the new normal protocols. Additionally, to help flatten the curve of Covid-19, buildings are taking transmission caution towards their facilities and interior spaces during the pandemic. This study’s main objective is to provide a review of the concepts of adaption within a building to the occurring issue of Covid-19. An entrance is the first gate or door to welcome customers, but unfortunately, buildings’ entrance areas are undergoing several adjustments of space and functions. In this research, the design thinking method is combined with qualitative analysis using tools such as benefits maps to help build competitive advantage and communication strategy, what kind of activities that give height, low benefit and how easy or difficult it might be to implement the strategy. This study concludes objectives in delivering new normal protocols within the building facility with a recommendation for entrance areas to provide several tools. Fulfilling the customer’s expectation is one way to increase the trust and a feeling of safety in customers’ perceptions. Entrance space adaption will also give customers a positive perception of the buildings when they enter the facility. Additionally, it will also give a long-term solution for the new normal protocols taking place. Finally, the eight concept activities could be utilized as a guideline and strategy for facility and building maintenance proposals to add value to facilities’ long-term solution.

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