Perceptual Attributes Identification and Importance–Performance Alignment Assessment of Urban Underground Complex: A Case Study in Chengdu Tianfu Square

Background and objectives: The urban underground complex integrates comprehensive architecture and subterranean space, presenting physical and psychological complexities. To mitigate the negative experiences associated with this complexity, we need to explore, in depth, how the built environmental elements of underground complexes affect user perception to design a comfortable, healthy, and biophilic underground space. Methods: We selected Tianfu Square, a typical underground complex in Chengdu, China, as the empirical case. We identified 26 key environmental indicators affecting user perception and designed Kano and satisfaction questionnaires based on these indicators. A total of 476 questionnaires were distributed to collect data on users’ attitudes towards changes in element quality and their satisfaction levels. By integrating the Kano model and IPA method, we defined the perceptual attributes of elements based on their impact on user experiences and assessed the alignment between element attributes and satisfaction. Results: We categorized the elements into five perceptual types: attractive, one-dimensional, indifferent, must-be, and reverse attributes, and assigned corresponding importance levels. We then compared the importance and performance scores of these elements, evaluated their satisfaction alignment, identified elements needing optimization, and proposed improvement strategies. Implications: This research provides valuable guidance for designers on how various built environment elements in underground spaces influence user perceptions, with practical implications for urban underground complex planning and design.

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